Privacy Policy

Information we may collect

To operate an online casino, we may need to collect information that identifies you or relates to your use of our services. The information collected will depend on the services you use, the checks that apply to your account and the choices you make when using the website. We only seek information that is reasonably relevant to providing, securing and administering the service.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, country of residence, username, account credentials and contact details. We may also record information you provide when you contact customer support, make a complaint, ask a question or take part in account-related communications.

Identity and verification information

We may ask for identity or age verification documents and related information. This can include copies or details from identity documents, proof of address, information about your source of funds where appropriate, and records of checks carried out to confirm that an account can be used. These checks help protect players, prevent misuse and support compliance with applicable requirements.

Payment and transaction information

We may record payment method details, transaction references, deposits, withdrawals, wagers, account balances and other activity connected with your account. Payment providers may process payment information under their own privacy notices. We do not intend to collect more complete payment information than is needed to process a transaction, help prevent fraud and maintain accurate records.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, access times and information about how you interact with the website. We may also receive information from cookies and similar technologies.

How we use information

We use personal information for purposes connected with providing and protecting the service. The purposes may include the following:

• Creating, managing and maintaining your account.
• Processing deposits, withdrawals and other account transactions.
• Providing games, website features and customer support.
• Confirming identity, age and account details where checks are required.
• Detecting, investigating and preventing fraud, money laundering, collusion, abuse, security incidents and other prohibited activity.
• Understanding website performance and improving usability, services and communications.
• Sending service messages, account notices and other information needed to administer your account.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Meeting legal, regulatory, tax, accounting, risk management and responsible gambling obligations.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.

Where appropriate, we may combine information from your account, transactions, verification checks, website activity and communications to keep records accurate, provide support and identify unusual or potentially harmful activity. We may also use aggregated or de-identified information for analysis and reporting. Information in this form is not intended to identify you personally.

Marketing choices

You may receive promotional communications only where permitted. You can usually opt out by using the unsubscribe option in a marketing message or by contacting us. Opting out of marketing does not stop essential account, security, transaction or service communications. Your preferences may take a reasonable time to apply across all communication systems.

Cookies, service providers and information sharing

Cookies and similar technologies

The website may use cookies and similar technologies to keep you signed in, remember preferences, support security, measure website performance and understand how visitors use the service. Some cookies are necessary for website functions, while others help with analytics, personalisation or marketing. Cookies may be set by us or by service providers working on our behalf.

You can manage or disable cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly, and your preferences may need to be selected again. Browser controls do not always remove information already collected, so you may also need to contact us if you have a specific request.

When information may be shared

We may share relevant information with trusted providers that help us run the website and provide services. These providers may support hosting, technology, payments, identity verification, fraud monitoring, customer support, analytics, security, communications and professional advice. They should receive only information relevant to the services they provide and are expected to protect it.

Information may also be shared where reasonably necessary to comply with a legal or official request, meet applicable obligations, investigate suspected unlawful or prohibited conduct, protect a person from harm, enforce our terms, or protect our systems and rights. If the website or its operations change, information may be transferred as part of a business or service transition, subject to appropriate protections.

Some service providers may handle information outside Australia. Where this occurs, appropriate steps should be taken to protect information and support privacy requirements. Information sent over the internet cannot be guaranteed to be completely secure, but we use reasonable technical, organisational and access controls to reduce risks.

Storage, security and retention

We take reasonable steps to protect personal information from unauthorised access, alteration, disclosure, loss and misuse. Security measures may include access controls, authentication processes, encryption or secure transmission where appropriate, monitoring, staff procedures and restrictions on who can view account information. No online service can promise absolute security, so players should keep passwords confidential and contact support promptly if they suspect unauthorised account activity.

We retain information for as long as it is reasonably needed for the purposes described in this policy, to provide services, resolve disputes, maintain business records, protect against fraud and meet legal or regulatory obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical and legal considerations.

Closing an account does not necessarily remove every record immediately. We may need to retain transaction, verification, support, security and other records for legitimate operational or compliance reasons. We will continue to handle retained information in accordance with this policy and applicable requirements.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your data, requesting correction of inaccurate or incomplete information, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

• Access: ask what personal information we hold about you and request a copy where appropriate.
• Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete information where there is no continuing reason or legal requirement for us to keep it.
• Marketing consent: withdraw your consent to promotional communications at any time, without affecting essential service messages.

To exercise these rights or ask a privacy question, contact support@nominicasino.best. Please provide enough information for us to identify your account and understand your request. We may need to verify your identity before releasing, changing or deleting information. This is a security measure designed to prevent unauthorised requests.

We will consider and respond to privacy requests within a reasonable timeframe. In some cases, we may be unable to fulfil a request in full, for example where information must be retained, disclosure could affect security or fraud prevention, or another person’s privacy would be impacted. If this applies, we will explain the relevant limitation where we are permitted to do so.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page with a revised date where appropriate. We encourage players to review the policy periodically. Your continued use of the website after an update may be subject to the revised policy, to the extent permitted by law.